Join Lepaya!
Our Client Delivery teams are responsible for delivering a high-end, flawless client experience. Practically, this means that as soon as our Commercial teams close a new contract, the Client Delivery team steps in to ensure we go live as fast as possible with the relevant content, the right trainers for the right client, and is the first point of contact for all queries from clients.
We’re looking for a Planning Specialist who will support our growing Planning team. In our Planning team you’ll be responsible for planning the trainers, actors and locations that have the best fit with the client and program. You will also help out our Program team in setting up programs in our app and coordinating essential communications with trainers and learners.
What you’ll bring
1+ years of experience in an operations, planning, or customer support role.
Strong organizational skills with the ability to manage multiple tasks simultaneously.
Excellent communication and interpersonal skills, with a client-centric mindset that ensures you understand and anticipate client needs.
A natural problem solver, able to quickly grasp issues and identify effective solutions.
Detail-oriented, action-driven, and comfortable navigating ambiguous situations.
Fluent in English. Speaking Dutch, German or French is a plus
Your first-year achievements
Plan and assign trainers, actors, and locations that best match the client's needs and the program's objectives.
Manage urgent reschedules and cancellations, ensuring timely and appropriate actions are taken.
Successfully set up programs in our app
Coordinate all learner communications, ensuring that they are fully prepared for their session
Provide support to clients on all logistical queries.
Ensure consistency in the way of working across processes.
Work on continuous improvement initiatives to enhance the client experience
Analyze trainer ratings and take appropriate actions to maintain high-quality standards in our training sessions.
Why you’ll love this journey at Lepaya
A challenging role in a vibrant international scale-up
Our work-to-live scheme, which prioritizes health and wellbeing
Unlimited holidays and Lepaya Fridays – every other Friday, a day for yourself
Flexible hours and a hybrid working arrangement, we expect you to work from our office at least 2 days a week
Work from anywhere for 8 weeks/year
Access to Empowr, our well-being partner
Lots of opportunities to learn and grow, including internal career development:
Access to our Lepaya Academy to help you upskill
An internal hiring program to help you advance
Our mission
At Lepaya, we empower professionals to thrive in their careers and lead happier lives, helping businesses reach new heights. Every member of our team plays a part in transforming how organizations grow and develop their talent.
Through our Portal, Academies, and App, we deliver blended training programs for every career stage, enabling learners to learn, practice, and apply new skills that truly make an impact.
Trusted by companies like KPMG, ING, Just Eat Takeaway, Bynder, Dell, Kraft Heinz, and BCG, we’ve upskilled over 26,000 learners in 2024 across 120 countries. Backed by $80M in funding, we’re on a mission to become the world’s leading upskilling platform — and we’d love you to be part of it.
What does it mean to be a Lepayaan?
We succeed together. We act and come up with solutions. We build for growth. We exceed expectations. We create meaningful impact. For a glimpse into our culture, explore our careers page.
How we live DE&I
At Lepaya, our diverse team embraces professionals of all backgrounds. We prioritize an inclusive environment where every member is valued and empowered. We're dedicated to diversity, equity, and inclusion through initiatives like our Diversity Charter and internal DE&I team. Your unique perspective is celebrated, ensuring you feel supported and encouraged to be yourself at work.
What’s next?
Ensuring a smooth candidate journey is our top priority. Here's a sneak peek into our standard hiring process: 1. An intro video call with Tracy, from TA, 2. A business case interview with Sylvie and Emma 3. A chat with Rachel, our CPO, and finally, an offer! We're all about getting to know you better, so we'll invite you to our office for a face-to-face stage, where you can meet potential future colleagues and experience our awesome office vibes firsthand!