Why we need you

Are you ready to be part of a dynamic, customer-centric support team that makes a real impact? Our support team is at the heart of delivering excellent experiences to learners, clients, trainers and colleagues. We’re looking for someone who’s passionate about helping others, solving complex challenges, and driving process improvements that enhance efficiency and customer satisfaction.

In this role, you’ll also be working on exciting projects that not only solve immediate queries but also help us optimize and automate support processes for the future. Our team thrives on continuously improving, whether through streamlining workflows, creating smoother processes, or leveraging technology to make things run more efficiently. As part of this team, you’ll play a critical role in helping us move from strength to strength. You’ll collaborate closely with a supportive and fun team, always working together to eliminate inefficiencies and ensure that no question goes unanswered.

We’re building something great here, and we’d love for you to join us and contribute to making our support team even stronger!

What you’ll bring

• 2+ years of experience in a customer support or similar role.

• A passion for investigating and resolving customer issues in collaboration with teams.

• Ability to be the main point of contact for any issues impacting our products and customer experience.

• Able to troubleshoot technical issues our clients, learners or trainers are having with our platforms or tools

• Strong communication skills, ensuring that all relevant stakeholders are kept informed with accurate and timely updates on issue status and progress.

• Independence in resolving customer issues and participating in problem management, while working closely with relevant stakeholders.

• Experience in writing and maintaining internal knowledge bases to ensure clarity in support workflows and resolution steps.

• Familiarity with tools like Google G Suite, JIRA, Confluence, or similar products.

• Fluent in English and preferably proficient in either German or French.

• It is a plus if you have experience with CRM systems like Salesforce.

Your first-year achievements

• Become an expert in our products and an ambassador for delivering an exceptional customer experience.

• Improve resolution times to ensure all customer issues are resolved within agreed timelines.

• Participate in internal projects that positively impact the support we provide

• Collaborate with various teams and stakeholders to support and resolve customer issues effectively.

• Build and maintain clear documentation for internal workflows and customer support procedures.

Why you’ll love this journey at Lepaya 

• A challenging role in a vibrant international scale-up

• Our work-to-live scheme, which prioritizes health and wellbeing 

• Unlimited holidays and Lepaya Fridays – every other Friday, a day for yourself

• Flexible hours and a hybrid working arrangement, we expect you to work from our office at least 2 days a week

• Work from anywhere for 8 weeks/year

• A monthly WFH allowance of 35 euros 

• 500 euros per year to be used on Empowr, our psychological & well-being partners

• Fun activities where you can interact with colleagues, such as Ski trips, team meetings, lunches, and many more!

• Lots of opportunities to learn and grow, including internal  career development:

  • Access to our Lepaya Academy to help you upskill

  • An internal hiring program to help you advance

Our mission

At Lepaya, we transform professional development by redefining how organizations nurture their talent through Power Skills—vital abilities shaped by market demands. Using a blend of human expertise and AI, our capability platform maximizes employee potential. With nearly 1 million individuals upskilled in companies like Dell and L’Oreal, and $80 million in funding, we pioneer advanced learning integrated into daily workflows. Join our global, fast-growing team as we aim to be the largest upskilling platform worldwide!

What does it mean to be a Lepayaan?

We succeed together. We act and come up with solutions. We build for growth. We exceed expectations.  We create meaningful impact. For a glimpse into our culture, explore our careers page. 

How we live DE&I 

At Lepaya, our diverse team embraces professionals of all backgrounds. We prioritize an inclusive environment where every member is valued and empowered. We're dedicated to diversity, equity, and inclusion through initiatives like our Diversity Charter and internal DE&I team. Your unique perspective is celebrated, ensuring you feel supported and encouraged to be yourself at work.

What’s next?

Ensuring that your candidate journey is smooth is our top priority! Here's a sneak peek into our standard hiring process: First, an introductory interview; then, a chat with the hiring manager; followed by a technical interview or a business case; a chance to meet our founder; and finally, an offer! We're all about getting to know you better, so we'll invite you to our office for a face-to-face stage, where you can meet potential future colleagues and experience our awesome office vibes firsthand! 

Eager to jump on board? Get in touch!