Join Lepaya!
Over the past years, Lepaya has been growing at an incredible pace, leading to our client portfolio growth. To ensure we keep building long-lasting & impactful partnerships with our new & existing customers in the banking industry, we are looking for a Customer Success Manager with experience, preferably in Learning and Development (L&D) or EdTech industries. As a strategic partner, you will be responsible for ensuring the success and satisfaction of our key clients by driving impactful learning experiences and fostering long-term relationships. You will be part of an industry team within the commercial organization, together with sales colleagues.
What you will bring:
3+ years of experience as CSM, preferably at a SaaS or fast-paced company in Learning and Development or EdTech, with a focus on strategic management
Bachelor’s/master’s degree in a relevant field (e.g., Business, Education, Psychology)
Proven track record of driving customer success and achieving planned delivery and NPS targets
Exceptional communication, problem-solving, and stakeholder management skills
Fluent in English and Dutch. German or French is a plus
Your first-year achievements
Strategic Client Conversations:
You will have engaged in high-level discussions with key stakeholders to understand their organizational objectives and challenges and translate these into solutions and matching measurable deliverables. This resulted in you becoming the trusted advisor of many of our accounts in the banking landscape.
Leverage deep industry knowledge to provide strategic insights and solutions that align with client goals.
Account Management:
You will have become the go-to person in your portfolio of key accounts, acting as the primary point of contact for running training programs and advocating for the clients within Lepaya.
You will have developed and executed account plans to drive product adoption and achieve customer success metrics.
You will have built relationships and expanded DMU both horizontally and vertically to more strategic counterparts
Drive impact:
You will have proven and improved impact with our initiatives, through utilizing and reporting our impact data in client quarterly evaluation meetings and proactively advising our clients.
You will have ensured maximum impact on client business outcomes through collaboration with internal teams to tailor learning programs to meet each client's needs, ensuring maximum impact on their business outcomes.
With your projects and initiatives, you have challenged the status quo and conventional approaches
Renewals and Opportunities for Upselling:
Through your built expertise and consultative approach, you will have proactively identified opportunities for account expansion and renewal, driving revenue growth while maintaining strong client relationships.
Cross-functional Collaboration:
You learned how to work closely with Sales, Onboarding & Implementation, Operations, Product, and Portfolio teams to align customer success strategies with overall company objectives. You have built the organisational sensitivity to understand what is needed where and were able to tailor your approach.
You will have optimized our internal processes and reduced the complexity to work most effectively and at scale as our customer base grows
Why you’ll love this journey at Lepaya
A challenging role in a vibrant international scale-up
Our work-to-live scheme, which prioritizes health and wellbeing
Unlimited holidays and Lepaya Fridays – every other Friday, a day for yourself
Flexible hours and a hybrid working arrangement, we expect you to work from our office at least 2 days a week
Work from anywhere for 8 weeks/year
500 euros to set up your home office and a monthly WFH allowance of 35 euros
Unlimited access to OpenUp and 500 euros per year to be used on Empowr, our psychological & well-being partners
Fun activities where you can interact with colleagues, such as Ski trips, team meetings, lunches, and many more!
Lots of opportunities to learn and grow, including internal career development:
Access to our Lepaya Academy to help you upskill
An internal hiring program to help you advance
Our mission
At Lepaya, we transform professional development by redefining how organizations nurture their talent through Power Skills—vital abilities shaped by market demands. Using a blend of human expertise and AI, our capability platform maximizes employee potential. With nearly 1 million individuals upskilled in companies like Dell and L’Oreal, and $80 million in funding, we pioneer advanced learning integrated into daily workflows. Join our global, fast-growing team as we aim to be the largest upskilling platform worldwide!
What does it mean to be a Lepayaan?
We succeed together. We act and come up with solutions. We build for growth. We exceed expectations. We create meaningful impact. For a glimpse into our culture, explore our careers page.
How we live DE&I
At Lepaya, our diverse team embraces professionals of all backgrounds. We prioritize an inclusive environment where every member is valued and empowered. We're dedicated to diversity, equity, and inclusion through initiatives like our Diversity Charter and internal DE&I team. Your unique perspective is celebrated, ensuring you feel supported and encouraged to be yourself at work.
What’s next?
Ensuring that your candidate journey is smooth is our top priority! Here's a sneak peek into our standard hiring process: First, an introductory interview; then, a chat with the hiring manager; followed by a technical interview or a business case; a chance to meet our founder; and finally, an offer! We're all about getting to know you better, so we'll invite you to our office for a face-to-face stage, where you can meet potential future colleagues and experience our awesome office vibes firsthand!